All our handmade ready-to-ship products will be inspected and prepared for shipment within 1-3 days of receiving your order.
Custom order turnaround is subject to availability of materials, current custom order commitments, and complexity of design(s). Average production time is 1-3 weeks, although some orders may take as little as 3 days and some may take up to a few months. Please contact us prior to ordering for an estimate.
The beauty of 100% handmade products is that no two pieces will be exactly the same, even if they use the same colors and design. As such, the product(s) you order may vary slightly from the product images.
How to care for your new product(s):
- Always keep jewelry in a sealed bag and protective box, which are provided with each order, when not in use.
- Keep products out of reach of small children and pets.
- Avoid contact between your jewelry and any lotions, oils, perfumes, water; avoid wearing during strenuous exercise to prevent possible damage from sweat. If contact is made, wipe clean with a soft cloth.
- Treat products as you would fine jewelry or designer clothing. While our products will stand up to regular use, rough treatment and/or repeated dropping may damage or alter product.
If you have specific care questions regarding the product(s) in your order, please contact us for details.
Orders are shipped once payment clears and products are completed. We ship via USPS with insurance and tracking, unless otherwise noted, and currently within the USA only. International shipping may be available upon request; however, certain materials or products are unable to ship to certain countries and/or can be cost-prohibitive. Please contact us with any questions or for shipping quotes. Lady Sigyn Designs Ltd. is not responsible for customs or duty fees or taxes for international shipments, as these charges originate from your country during importation and are the responsibility of the recipient.
All in-stock pre-made items currently feature free shipping within the USA. Shipping costs for custom items are on a per-order basis.
Domestic (USA): USPS usually delivers parcels in 2-3 business days; however, inclement weather and holidays can sometimes result in shipping times of up to 2 weeks.
International: Depending on specific shipping method, orders are usually received within 1-2 weeks, although it is not unheard of for shipments to take 1-2 months for some destinations.
If you are not satisfied with your purchase, you may return your order within 30 days of purchase. Past 30 days, we cannot provide any returns or exchanges. Buyer must pay return shipping costs, including insurance, to ensure safe return shipment.
Items must be in new, unused condition to quality for return or exchange. Items returned with noticeable wear and tear may be subject to partial refunds or rejected, depending on the extent of damage.
Sale items and gift cards are non-returnable. Custom items are exempt from returns and exchanges, unless the item is received as defective from our end. Please contact us with photographic proof of any issues.